Refund policy

Your satisfaction is extremely important to us. If for any reason you are unsatisfied with your purchase, simply contact us within 90 days of your order and you will receive a full refund.

How do I return my order?

All returns must receive a Return Authorization in order for the return to be processed. To receive a Return Authorization and return instructions, simply send an email to info@keshimabeauty.com. Items returned without a Return Authorization or to an address other than the one we will provide you within the return instructions will not be accepted.

What if I would like to return an item after 90 days?

Items that are over 90 days from the purchase date are not eligible for a refund. If an item fails due to a manufacturing defect up to two years from purchase, we will, at our discretion, replace it.

What do I do if I receive a damaged, expired or incorrect product?

Products should be inspected immediately once delivered. If you receive a damaged, expired or incorrect product, please send an email to sales@keshimabeauty.com within 72 hours of receiving your product, and we will have it replaced at no extra cost for you.

How long will it take to receive a credit from my return?

As soon as we receive your item, we will process your return. We will credit the original purchase price of the item(s) to the account used to make the purchase. You should see the credit come through within 3-10 days, depending on your bank’s procedures and how quickly they process the credit.

Additional Notes:

• Please keep in mind that once an order has been processed and shipped, it cannot be cancelled. Products already shipped to you may be returned in accordance with our return policy as stated above. Refusal to receive such an order will be treated according to the rules of our standard return policy.

• All returns and refunds of “duplicate items” (the same type of items previously returned by the same customer from a previous order) are subject to approval.